Business English Communication Skills

Overview:

People judge communication skills based on a person’s speaking, writing, body language, and the ability to use the right kind of language choice for the right context.  Spelling and grammar mistakes will create a negative impression of the company.  Awkward sentences, incorrect phrases and cultural misunderstandings can also reflect poorly on the organization’s staff, and may unfairly suggest incompetence.  Anyone who is using English as a second language in a professional setting, regardless of which country they are currently living in, should take steps to ensure they are using the correct business English at work, as well as understand the office or country culture with which they are working with or for.  3V can help your staff or your team(s) gain confidence and competency in their business English communications. 

Who Will Benefit?

A leader needs to clearly explain the corporate vision to investors, shareholders and staff.  A manager needs to ensure everyone is doing what they are supposed to do to keep things running smoothly and efficiently, and must use email, phone and face-to-face communication on a constant daily basis.  A team represents the company or organization with every email and phone call they deliver.  Having labored speaking or incorrect writing slows things down considerably and may even affect the productivity and profitability of a company.

These days there are many valuable leaders, managers and teams who use English as a second language every day to communicate in this global business world.  Some have immigrated to a new country to work, while others are foreign workers who are living temporarily in a host country.  Still others are using ESL daily from their native home to do business with the world.

Cultural diversity is a strength.  However, the problem is when poor pronunciation, writing, wrong word choice and/or cultural misunderstandings negatively affect the delivery of important information, and thus cause confusion.  This ineffective communication troubles the company or organization and also affects the individual’s personal confidence.  It is an obstacle to success.  Improving your group’s business English skills will no doubt improve their confidence as well as the confidence the company has in them. 

What You Will Learn:

At 3V we specialize in training non-native English speaking leaders, managers and teams.  We cover accent reduction, business English, North American culture and professional communication strategies, like writing and public speaking and presentation skills.  Assessments can help determine what is needed and how long it will take to achieve goals, and each program is tailored to the group and the industry.

Program Components:

Business English needs are very personal, and depend on the individual’s current education and skill-set as well as their professional duties.  An initial business English competency assessment can be performed before any workshop, if desired.  A 3V business English program can include all or some of these professional communication strategies: 

              • Accent reduction and public speaking improvement
              • Body language and voice tone cultural differences and expectations
              • Cultural awareness to help things go smoothly in meetings and at the office in general
              • Dynamic, appropriate conversations with staff, clients and other stakeholders
              • Grammar tweaking
              • Industry and region-specific idioms and cultural reference training
              • Listening comprehension exercises with business videos
              • Telephone and conference call skills including phrase choice and tone
              • Writing improvement for emails, memos and reports
              • Other components by request

 All workshops include:

                • Light PowerPoint
                • Demonstrations
                • Constant group interaction
                • Group participation
                • Workbooks

Required Investment In Time:

It depends on your organization's needs.  We can offer full-day workshops or a series of 3-hour workshops.  Please contact us to discuss your unique situation.